iHeartDogs, arranged and administered by Compare Pet Insurance Services, Inc. trading as PetInsurer.com - Terms Of Business
These are the Terms of Business for PetInsurer.com which we urge you to read prior to using our website for the purposes of getting an insurance quotation. Please send an email to contact@PetInsurer.com if there is anything you would like us to clarify for you.
Who are we?
PetInsurer.com is a trading style of Compare Pet Insurance Services, Inc. We are licensed in all states to provide you with Property and Casualty insurance. Please visit our licenses page for information on our license number. Our office address is:
360 N Pacific Coast Highway, Suite 2000
El Segundo, CA 90245
What does PetInsurer.com do?
We take the details that you enter into our website and process it with our insurer partners. We display a range of insurance products to you, in order that you may choose the most suitable policy for your requirements. Once you decide which insurance policy to buy then you will either click to that insurer’s website in order to buy directly from them or call them over the telephone from a phone number that’s displayed on our website.
We do not charge anything to you for using our service. If you buy an insurance policy from one of our insurer partners then they pay us a fee.
We do not make any recommendations on which policy you should buy. Our service is limited to:
>Collecting and sharing your personal information with our insurer partners
>Displaying sufficient information to you in order that you can make an informed decision on which policy to purchase
>Introducing you to the insurer that you choose to buy a policy from
The insurer you choose to use will inform you of the basis on which you are buying your insurance policy.
Information you provide
It is your responsibility to provide the necessary information in order that you can be provided the most appropriate insurance quotations.
If you do not provide truthful answers then, in the event of a claim, your insurer may refuse to pay.
If you are in any doubt about any of the answers you’ve provide during the quote process, then please discuss this with the insurer that you choose to buy a policy from.
If you choose to buy your policy online from one of our insurer partners then please check your details are correct on their website before you complete the payment process.
If you choose to buy your policy over the phone then please check your quotation details are correct with the agent handling your call.
Our liability to you
The software we use is very complex and sophisticated, and while we make every reasonable effort to ensure that our website is error and bug free, we do acknowledge that sometimes mistakes can occur.
When you get an insurance quotation from PetInsurer.com, we share your details with our insurer partners. We do not change any of the information you provide and we make every effort to submit your details accurately.
You are then responsible for selecting which insurer to buy your insurance policy through. We cannot guarantee the solvency or ability of any of our insurer partners though. Additionally, we cannot make any representations or provide any warranties to any product that you choose to buy, nor do we accept any liability in connection with any product.
In no event shall we be liable for direct, special, indirect, punitive, exemplary or consequential damages, including lost profits, revenues or savings, even if we have been advised of the possibility of such damages in advance. Because some jurisdictions do not allow the exclusion or limitation of liability for negligence, consequential, incidental or other damages, in such jurisdictions our liability is limited to the greatest extent permitted by applicable law. Your sole and exclusive remedy for dissatisfaction with this website, any service we provide or any content is to stop using the website.
Lowest price guarantee promotion
Pet insurance prices are regulated by each state and on that basis you will not be able to find the same insurance plan for less. However, in the unlikely event you need to make a claim under the lowest price guarantee offer, a refund will be sent to you directly from Compare Pet Insurance Services, Inc. Note: we may ask you to provide proof of your lower price.
We take Data Protection very seriously and we want you to feel confident regarding the privacy and security of your data.
We follow very strict procedures regarding the storage and disclosure of your personal information.
We have to disclose your personal information to our insurer partners in order for them to provide you with accurate quotations.
The insurer that you choose to buy your policy with will have it’s own Data Protection policy, which may differ from ours. Our insurer partners are not entitled to contact you for any reason, with the exception of trying to arrange your pet insurance policy that you have provided your personal information for.
If you have any issues regarding your insurance policy once purchased, for example your insurance documents are missing, then you should contact your insurer directly.
PetInsurer.com does not have a record of which insurer you have used. If you are unsure then the best way usually is to check your bank statement to see whom payment was made to.
For anything else, please always feel free to contact us by email – contact@PetInsurer.com and as part of our customer charter, we will always get back to you within 4 hours of receiving your email*
We pride ourselves on providing great service and will always do our best to help you.
*Our email support team are available 9am – 7pm Monday to Sunday. If your email is sent outside of those hours then we will get back to you the next day.
PetInsurer.com is designed to be used solely by USA residents seeking insurance within the USA.
Accessing our website
Access to PetInsurer.com is free and we reserve the right to withdraw or amend our service or content without notice at any time.
We have taken every reasonable effort to ensure that our content is accurate and up to date, however, we are unable to accept any liability for any errors or omissions.
Third party websites
PetInsurer.com may provide links to third party websites. We are unable to accept any liability for the information or content of any third party website. We cannot also guarantee that any third party website will be free from viruses or anything else that could be infectious or destructive.
PetInsurer.com is provided free of charge for individuals to obtain their own insurance quotations. The website may not be used for commercial use or price scraping.
All Intellectual Property Rights and Copyright material in connection with PetInsurer.com are reserved and protected by law for our sole use. It is against the law to imitate any of our content or in any way interfere with our legal property.