PetPlan Pet Insurance Reviews, Coverage & Costs

PetPlan Pet Insurance

History

When it comes to buying pet health insurance, it can give customers great peace-of-mind to know the company they are insured with has been around the block a while and has solid, reputable experience to back them up. Petplan US is one such company as they are the sister company to Petplan UK, which was established in the 1970’s and is the oldest pet insurance company in the world. This allowed Petplan US to build its company on the shoulders of a giant that already had decades of experience; rather than starting from square one, Petplan US was able to jump right in with time-tested policies and market research. Aside from the years of business wisdom from their sister company, Petplan US also had a leg up in customer service as its founders got the idea for a pet insurance company when they couldn’t afford the bill for their very sick cat. From then on founders Chris and Natasha Ashton knew they not only wanted to provide customers with great policies, but also with top-tier customer service that came from caring about pets and pet owners and actually paying out policies. In 2016, Petplan US switched underwriters in order to provide a broader spectrum of policy coverage; unfortunately, this drove the cost of premiums up for existing customers. As such, some customers say Petplan US has slipped in terms of being the best, however, we at Petinsurer believe they just need a little more time to work out the details and will then make a comeback in a big way.

What They Cover

Even though they are working out some kinks right now, we still think they are a great company to insure with due to the range of treatments, ailments, and types of care their policies cover. You want exam fees covered? They take care of that. How about reimbursement for seeing a specialist? Yep, they cover that too. Or what about surgeries, hospitalizations, and outpatient care? Yes, yes, and yes again. In addition, a Petplan policy will also get you coverage for prescriptions, emergency visits, cancer treatments, and alternative therapy.

What They Don’t Cover

As with any insurance company, there are a few things that Petplan won’t cover, namely; Pre-existing conditions

  • Vaccinations
  • Routine Teeth Cleaning
  • Spay/Neuter procedures
  • Wellness cover (flea meds etc)
Plan Coverage Options

Petplan also does an excellent job of offering a range of deductible and reimbursement options. Deductibles can be anywhere from $100 - $1,000 per year, and you can choose between 70% - 90% reimbursement rates. Petplan also has options for unlimited policy limits. Petplan also has kept their waiting periods relatively short with the bulk of policy coverage beginning midnight of the day you signed up, 5 days after policy start for accident coverage, and 15 days after policy starts for illness coverage. Here’s a full list of key info you need to know about Petplan coverage:

Deductible
  • $100
  • TO
  • $1000
Reimbursement
  • 70%
  • 80%
  • 90%
Policy Limits
  • $2,500
  • $5,000
  • $10,000
  • $15,000
  • $20,000
  • $25,000
  • Unlimited
Policy Coverages
Deductible Type Per Year
Deductible Options $100 – 1,000
Reimbursement Options 70 - 90%
Policy Limit Options $2,500 - Unlimited
Lifetime limits Unlimited up to policy limits
Wellness Cover Cost Not offered
Accidents & Illnesses
Vet Exam Fees
Rx Medications
Emergency Visits
Hospitalization
Surgery
Cancer Treatments
Specialists
Outpatient Care
Alternative Therapies
Waiting Periods
Policy Coverage Starts At midnight after sign up
Accidents 5 days after policy starts
Illnesses 15 days after policy starts
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How much will I get back from Petplan?

As mentioned, Petplan has a great choice of options for coverage, and here are 3 examples of how much you’ll get back for a covered condition:

...
Daniel

Example 1

Your new puppy decides to chew on your computer mouse (this actually happened with one of our puppies) and swallow the battery. The typical cost for this is around $2950. Let’s assume you choose a plan with $10,000 Policy Limits, $250 Deductible and 90% Reimbursement. You would expect to get back a check from Petplan for $2,405.

$2,405 Total Back
...
Sally

Example 2

The pup is diagnosed with a skin allergy. While the cost this varies a lot, the typical amount you’ll pay to treat this is around $1,800. The good news is that as Petplan offer Annual Deductibles and you paid this deductible in your first claim, you’ll get back the $1,800 x 90% which comes to a total of $1,620.

$1,620 Total Back
...
Jesse

Example 3

After many years of happiness, love and joy, your baby, well he’s not a baby anymore, he’s over 10 years old, is sadly diagnosed with Cancer. The chances of this are high unfortunately – 47% of dogs will contract Cancer. Cancer can be expensive, very expensive. You will almost certainly pay over $10,000 and often that figure can jump much higher, to well over $25,000 in many cases.

Thankfully you chose a plan with unlimited coverage, a 90% reimbursement and a $300 deductible then you’d get back $13,434 from a $15,260 claim.

$13,434 Total Back
How much does Petplan insurance cost?

Well as you may imagine, the cost of pet insurance depends on a few key variables ; the breed of your pet, their age, and where you live. After that, it’s down to you how much coverage you want, how big (or small) a deductible you want to pay and how much of a reimbursement (the amount you get back after the deductible is paid) you select.

To see all of Petplan’s plan options, click here to compare pet insurance plans, but here are a couple of examples:

Breed: Golden Retriever
Age: 6 months
Zip code: 46825
$10,000 Policy Limits
$250 Deductible
80% Reimbursement
Plan Cost $27.63 Per Month
Plan Cost $27.63 Per Month
Breed: Poodle
Age: 3 years
Zip code: 72508
Unlimited coverage
$300 Deductible
90% Reimbursement
Plan Cost $41.02 per month
Plan Cost $41.02 Per Month

What do pet owners say about Petplan?

4.6
Very Good
5 star
73% Complete (success)
73%
4 star
18% Complete (success)
18%
3 star
5% Complete (success)
5%
2 star
2% Complete (success)
2%
1 star
0% Complete (success)
0%

In terms of reviews, a lot of customers are very pleased with the policies offered by Petplan. With an average rating of 4.6/5, they excel in the area of quality customer service. Below you can read some real-life customer reviews to gauge for yourself.

Petplan is the No 1 insurance.
Kelly

We’ve been so happy with our coverage through petplan so far. They’re helpful with everything from the small to large claims. Last year, we had to report a multiple large claims when our dog tore his ACL and needed surgery. We were worried at first that even with coverage the costs would still be too much for us. We felt so much better, though, after speaking with a rep at petplan. He walked us through the process and let us know in advance all the paperwork we would need to turn in to make the claim acceptance go as smoothly as possible and his advice really paid off. We submitted the initial claim form, which is actually really simple, and got all the rest of the necessary paperwork from our vet. They didn’t give us any trouble and our claim went right through! We’re so thankful to have had Petplan otherwise we wouldn’t have been able to cover the cost of everything.

Washington, German Shephard
Get pet insurance! You’ll need it!
Ron

My girlfriend and I adopted Arnold a little over a year ago and are already so glad we got a policy with Petplan. Has literally saved us hundreds already. Couldn’t be happier.

Oregon, cockapoo
Low cost but some hassle about pre-existing.
Debbie

I pretty happy with the cost and how quickly they reimbsurse for A claim, but some things were considered pre-exisiting that were a little disappointing. All in all I’ll stay with them for the good customer service.

Minnesota, Black lab
Make sure to get vet paperwork
Rhea

My claim took foreverrrrrrr because they tried to say I disnt give them all the paperwork they needed I gave them everything the vet had given me and the claim form not sure what else I could have done

Illinois, Maine Coon cat
24/7 customer service is great.
Rachel

I really appreciate that they provide around the clock help as obviously not all emergencies happen within standard “9-5” working hours. They put their customers first and that’s awesome.

Colorado, Greyhound
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Bonus Points

Petplan definitely has the history and years of experience to help them be a high-quality company, but one thing we love about Petplan is how they help pet owners look ahead and consider policy points that might not be something you would have ever considered. One such point that we love is they offer coverage for if your pet goes missing or was stolen and you need additional monetary resources to deal with it. We know that would be any pet owner’s worst nightmare come to life, so any extra peace-of-mind that you can get in a situation like that is phenomenal. In such instances, it is easy to see how much Petplan really cares about the animals they cover and the owners who would do anything to keep their pets healthy and safe. What more could you want from a pet insurance company?